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Airport Guide

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Passengers with Reduced Mobility

Assistance

Ireland West PRM Quality Standards Statement (Adobe PDF) (Click on the link for more information)

Passengers with reduced mobility will be provided with assistance at Ireland West Airport Knock free of charge. Our services include meet and assist to/from the aircraft, and airport wheelchairs. We recommend passengers arrange such assistance prior to arrival/departure by calling the Airport Customer Services team: +353 (0)94 93 68100

If you have a special need and require assistance while travelling, please bare these points in mind before booking your flight:

  • Check arrangements offered by the airline
  • Check the cost of any special assistance or services with the airline
  • Inform the airline of your particular needs at the time of booking
  • Remind check-in staff of your needs

For details on the EU Regulations concerning the rights of disabled persons and persons with reduced mobility when travelling by air, please click here.

Facilities

Special Needs Facilities Ireland West Airport Knock continues to strive towards providing updated and improved facilities for passengers with reduced mobility. As a customer service oriented organisation, please do not hesitate to contact any employee should you require any special assistance.

Drivers with reduced mobility may avail of the designated parking spaces close to the Terminal Building, with a gradual gradient walkway. Drivers should ensure that their vehicles display the appropriate sticker on their windscreen to identify them as drivers with special needs.

There are toilet facilities throughout the Airport building for people with reduced mobility. All standard and disabled facilities are clearly indicated by directional and overhead signage.

There is a lift in the main concourse to access the first floor Sláinte Restaurant. All other areas of the Airport are on the ground floor.

Guide dogs and hearing dogs are the only dogs permitted in the Terminal building.

All passengers must pass through the security check before reaching the departures lounge. Such a search may be carried out by hand or by using hand-held detectors. If required, a private search area away from the main area can be provided.

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