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Pre-Booking Terms & Conditions

All customers are requested to make themselves aware of these Terms and Conditions.

For general car park terms and conditions click here.

Important Note: For prebooking car parking, when you enter and exit the Car Park, it is imperative that you follow the instructions you have been issued with in your booking confirmation. Please be aware that you must ensure you insert the same credit card at the machines at the entrance to the car park and exit from the car park that you used to prebook your parking online. if different card to enter the car park than that taken on the prebooking is used then you will be charged normal gate tariff at the airport.

1. Introduction

These Pre-Booking Terms and Conditions apply to all bookings for services made via https://prebook.irelandwestairport.com or https://prebook2.irelandwestairport.com

These Pre-Booking Terms and Conditions contain important information and they specify those matters for which Connaught Airport Development Company Limited trading as Ireland West Airport Knock does not accept responsibility.

All customers should read conditions 2 to 5 inclusive and condition 8. The Car Park Terms and Conditions relating to the use of the Car Park are displayed in our Car Parks and can be accessed at http://www.irelandwestairport.com/utility/parkingterms.aspx. The Car Park Terms and Conditions should be read carefully as they form part of these Pre-Booking Terms and Conditions.

Vehicles are parked in our car park at all times at the owner's sole risk in all respects. Neither the Airport nor any of its servants or agents accepts liability for any accident, loss or damage to persons, vehicles, accessories or contents however caused. The placing of a vehicle in the car parks shall be deemed to be unqualified acceptance of these conditions.

2. Definitions

In these Pre-Booking Terms and Conditions:

  • "us" "we" and "our" means Connaught Airport Development Company trading as Ireland West Airport Knock whose registered office is at Ireland West Airport Knock, Charlestown, Co. Mayo and
  • "you", "your" and "customer" means a person who shall have entered into a contract for the parking of a Vehicle at the Car Park.All customers entering into a contract with us for the parking of a Vehicle at the Car Park, whether by purchasing a ticket or otherwise,will be considered to do so on behalf of themselves and all other persons with whom they hold themselves out as representing;
  • "Car Park" means any parking facility managed and/or operated by us provided for the parking of Vehicles;
  • "Car Park Terms and Conditions" means the general car park terms and conditions which form part of these Pre-Booking Terms and Conditions and are displayed at the Car Park and are accessible at www.irelandwestairport.com/utility/parkingterms.aspx
  • employees (acting in the course of business and within the scope of their duties towards us);
  • "Pre-Booking Terms and Conditions" means these terms and conditions including the Car Park Terms and Conditions;
  • "Vehicle" means any vehicle which enters into the Car Park and includes any mechanical device on wheels or tracks, its equipment, accessories and everything that may be left in or on it;
  • "Website" means https://prebook.irelandwestairport.com or https://prebook2.irelandwestairport.com

3. Tickets

3.1 When you book car parking via the Website you will be given a unique booking reference number ("Booking Reference") via email.

3.2 The booking you make is non-transferable either from you to someone else or between different car parks

3.3 The booking you make is valid only for the times, dates, price, Car Park, terminal (if relevant) and airport specified in your booking. The booking only permits you to make one entry and one exit per booking. It does not allow you to make multiple entries and exits during the period of your booking and you will be subject to a parking contravention charge notice in the event that you breach this provision.

3.4 Car parks are priced per 24 hour period or part thereof. Prices are subject to change and quotes provided are valid at the time of booking only.

3.5 The system will accept pre-bookings up to 12 hours prior to the expected time of arrival at the selected car park. It is not possible to book parking online within 12 hours of your arrival to the airport car park

3.6 The time period charged for when you pre-book is calculated on the basis of the times you select when making your booking. However, if your actual entry and exit time changes from the time period specified in your booking and as a result your actual time in the Car Park runs into another time period over and above that booked, must be settled before you leave the Car Park. The duration of the Vehicle’s stay within the Car Park will in such circumstances be finally determined by us. The terms of this paragraph 3.5 apply irrespective of the reason why you are late back into the Car Park unless your delayed return is caused directly by our negligence.

3.7 When you enter and exit the Car Park, it is imperative that you follow the instructions you have been issued with in your booking confirmation. Please be aware that you must ensure you insert the same credit card at the machines at the entrance to the car park and exit from the car park that you used to prebook your parking online 'parking access credit card'. if different card to enter the car park than that entered on the prebooking in the section 'parking access credit card' is used then you will be charged normal gate tariff at the airport

3.8 For Car Parking bookings you must bring the same credit/debit card used to make your online car park booking ('Parking Access Credit Card') with you to the airport. This card will be the 'identifier' for the online system when you enter it into the machine at entry to the car park. If you insert a different card at entry to the car park, to the one used to make the online booking ('Parking Access Credit Card') the system will process this as a separate transaction. You will be allowed to enter the car park. However, at the exit barrier the second card will be charged the parking fee based on the then 'current drive up rate'. Your prebooked transaction will be treated as a 'no-show' and your pre-booking may still be charged to your card account. Please note: An administration charge of €3 per booking will apply for instances where this occurs and where a refund is requested and needs to be processed by our finance department.

4. Cancellation of bookings

4.1 Please note, 'best value airport car parking bookings' are non-refundable and cannot be cancelled – this is clearly displayed on the car park description page when making a booking.

4.2 There is no fee for amending or cancelling your booking when you purchase our 'flexible airport car parking package'. You can cancel your booking via the online ‘Manage account’ tool when you log in to your account. Cancellations are not permitted 24 hours before car park arrival.

4.3 Should you wish to cancel or amend your 'flexible airport car parking'' booking or part of it you may do so via the website. There is no fee for amending or cancelling your booking when you purchase our 'flexible airport car parking package'. Bookings for 'best value car parking' may not be cancelled and no refunds are provided for cancelled 'best value car parking bookings'.

4.4 We must receive notice of your cancellation of your 'flexible airport car parking' at least 24 hours before the entry time and date specified in your original booking in order to consider a refund. If you do not give the required advance notice as stated, no refund will be given. We will not refund any booking fees or credit card surcharges.

4.5 Changes to bookings made for 'flexible airport parking' may only be amended or cancelled up to 24 hours before your booked arrival time. No changes to your booking are possible after that timeframe.

4.6 Where a change is required by you for a reduction in the number of days of your 'flexible airport car park booking then', we must receive notice of your change to your booking at least 24 hours before the Car Park entry time and date specified in your booking. If you do not give the required advance notice as stated, no refund will be given or if the change requires additional parking days to those indicated in your booking you will have to pay the full daily rate from time to time of the relevant Car Park. No retrospective refunds will be made after the Car Park entry time and date of your booking (as detailed on your booking confirmation) if you have not followed the cancellation and/or changes to booking procedures set out in these Pre-Booking Terms and Conditions.

4.7 No retrospective refunds will be made after the Car Park entry time and date of your booking (as detailed on your booking confirmation) if you have not followed the cancellation and/or changes to 'flexible airport car parking' booking procedures set out in these Pre-Booking Terms and Conditions.

4.8 If a refund is due, it will only be made where you can provide us with a pre-paid Booking Reference. Refunds are only made to the original card on which payment was made.

4.9 If we cancel your booking for any reason within our direct control and not due to an event beyond our control then we will refund the amount we have received from your pre-booking on the card on which the payment was made.

4.10 No refunds will be made other than as expressly provided for in these Pre-Booking Terms and Conditions.

5. Variation of the Terms and Conditions

These Pre-Booking Terms and Conditions and any document referred to herein constitute the whole agreement between us and you. However, we reserve the right to amend these Pre-Booking Terms and Conditions at any time. Nothing said or done by any of our representatives is capable of varying these Pre-Booking Terms and Conditions.

6. General

6.1 Each of these Pre-Booking Terms and Conditions shall be construed separately, applying and surviving even if for any reason other provisions are held inapplicable or unenforceable in any circumstances.

6.2 Nothing in these Pre-Booking Terms and Conditions shall take away or modify any of your statutory rights or entitlements.

6.3 These Pre-Booking Terms and Conditions are governed by and shall be construed in accordance with English Law and any claims arising under them are subject to the exclusive jurisdiction of the English Courts.

6.4 We shall store, process and use all information regarding your personal details in accordance with the requirements of the Data Protection Act 1998. For further details on how we collect and use your information for marketing purposes please review our Privacy Policy at www.irelandwestairport.com/utility/privacy.aspx

6.5 If any provision of these Pre-Booking Terms and Conditions (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of these Pre-Booking Terms and Conditions, and the validity and enforceability of the other provisions of this agreement shall not be affected.

6.6 If a provision of these Pre-Booking Terms and Conditions (or part of any provision) is found illegal, invalid or unenforceable, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.

6.7.Online Prices stated on http://prebook.irelandwestairport.com/ are the best prices available when you book online only. The price stated as 'normally' at time of booking is the 'gate rate' price which would be applicable if you did not prebook your parking online. The discounted price offered for online bookings is discounted on the gate rate price. Our best parking rates will always be available online on http://prebook.irelandwestairport.com

7. Development Fee

A Development Fee of €10 is charged to all departing passengers from Ireland West Airport Knock aged 12 years and over. This is a service charge which the Airport charges for the use of its facilities and as a contribution toward infrastructure developments, including passenger and airline services, ongoing maintenance and operation of this airport. The services include terminal facilities, safety and security, airline services such as air traffic control, navigational aids, runway systems, aircraft parking, and fire services. All airports charge for their services. Most collect fees through the airlines which you see included as taxes, fees and charges at the time of booking and paying for your airline ticket. Our Development Fee forms part of our overall service charges, and we choose to charge this fee in an open and transparent manner. All airlines, tour operators and travel agents have been notified of our service charge and have been requested to make passengers aware of it before booking travel out of our Airport. We have advised them to publish it on all their relevant communications including their websites, with the option of linking to our website for the explanations in full. The Airport reserves the right to refuse to handle any passenger unless he/she has paid the Fee or provided ‘booking confirmation’ confirming pre-payment of the development fee. For more information on the Airport Development fee please visit http://www.irelandwestairport.com/airportguide/airportdevelopmentfee.aspx 

8. Business Lounge

To gain access to the lounge please present yourself with your print out of your prebook lounge confirmation at our 'Information Desk' in the main terminal where on verifcation you will be granted access to the lounge. The lounge operates as follows:

  • Open 7 days a week from 08:00-17:30, the lounge is available to all but with some guidelines!
  • The maximum length of time per stay in the lounge is 3 hours
  • Children under 18 are allowed entry and must be accompanied by an adult.
  • If you prebooked, please bring your email confirmation on the day to gain access to the Ireland West Executive Lounge.
  • Passengers are asked to behave and dress appropriately at all times, with no football shirts permitted.
  • Ireland West Airport Knock have the right to refuse entry to anyone, or ask them to be removed, if their dress or code of conduct is offensive or disruptive to other passengers.
  • For more information on our lounge services please visit http://www.irelandwestairport.com/airportguide/executive_lounge.aspx

9. Retail & Catering vouchers

The Retail voucher offer applies to spends of €50 or over in ShopWest at Ireland West Airport Knock and voucher must be presented at time of purchase. You will then receive an extra €5 off when spending €50 or more. Offer excludes all purchases of alcohol and tobacco
including duty free purchases of alcohol and tobacco. Offer also excludes purchases of products which are currently on special offer in ShopWest or part of a ‘multibuy purchase’ eg 2 bags of sweets for €5. Only one voucher may be used per passenger. The
offer and any products in store are subject to availability. This voucher is non-refundable, transferable and no monetary alternative will be offered in lieu of this voucher and this voucher may not be used against previous purchases. This voucher cannot be used in conjunction with any other discount voucher or additional saving and has a cash redemption value of 0.01c. Only printed versions of this voucher will be accepted. The voucher expires 31/12/14. Promoter: Ireland West Airport Knock.

The Slainte restaraunt voucher offer applies to spend of €10 or over in Sláinte Restaurant at Ireland West Airport Knock and voucher must be presented at time of purchase. You will then receive 10% off your bill when spending €10 or more. The voucher expires 31/12/14. Offer excludes all purchases of alcohol and tobacco. Only one voucher may be used per passenger. This voucher is non-refundable, transferable and no monetary alternative will be offered in lieu of this voucher
and this voucher may not be used against previous purchases. This voucher cannot be used in conjunction with any other discount voucher or additional saving and has a cash redemption value of 0.01c. Only printed versions of this voucher will be accepted. Promoter: Ireland West Airport Knock.

10. Contracting

All customers entering into a contract with us for the parking of a Vehicle at the Car Park, whether by purchasing a ticket or otherwise, will be considered to do so on behalf of themselves and all other persons with whom they hold themselves out as representing, and each customer warrants their authority so to contract.

11. Force Majeure

We do not accept liability for any cancellations, curtailments or otherwise caused by reason of war or threat of war, riots, civil strife, terrorists activity, industrial disputes, natural and nuclear disaster, fire, adverse weather conditions or technical problems to transport, closure or congestion of airports, cancellation or changes of schedules by airlines and all similar events beyond our control. Further, we cannot accept responsibility where the performance or prompt performance of this contract with you is prevented or affected as a result of such circumstances beyond our or your control.

12. Non-Exclusion

Nothing in these Terms and Conditions shall take away or modify any of your statutory rights or entitlements.

13. Transaction responsibility

We realise how important it is to securely store any information that you provide. www.irelandwestairport.com maintains the highest levels of security. Our secure payment provider ADVAM uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously. You can tell whether a page is secure as 'https' will replace the 'http' at the front of the ADVAM in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.

14. Special Offers and 'Promo Codes'

From time to time Ireland West Airport Knock may run promotions using provided 'promo codes'. Discounts available using 'promo codes' are stated discounts off the 'standard gate rate price of parking' at Ireland West Airport Knock as published at the time of the promotional period. Standard gate rates for parking at Ireland West Airport Knock are available to view here http://www.irelandwestairport.com/toandfromairport/car_parking.aspx. Promo codes are available for a limited period of time as advertised and are subject to availability.

 

© 2015 Ireland West Airport Knock, All rights reserved. Last Updated June 2015