Help & Advice

A person with reduced mobility (PRM) is understood to mean any person whose mobility is reduced due to a physical incapacity (sensory or locomotory), an intellectual deficiency, age, illness or any other cause of disability when using transport and whose situation needs special attention and the adaptation to the person’s needs of services made available to them.

In accordance with relevant legislation, Ireland West Airport provides free assistance to passengers with reduced mobility (PRM). The type of assistance offered includes the provision of wheelchairs, assistance with embarking and disembarking the aircraft, and guidance through the airport for people who are independently mobile but may have visual impairments, etc. You can arrange assistance through your airline, travel agent or tour operator. To ensure assistance, passengers should notify the air carrier or the tour operator/travel agent of their requirements 48 hours before their intended travel. We recommend that passengers share as much information as possible about their requirements at that stage. The air carrier or tour operator will provide these details to the arrival, departure, and transit airports (if applicable). Passengers who wish to confirm that Ireland West Airport is aware of their requirements can contact the Customer Services team directly on (00353) 94 9368100.

Please pre-book with your airline at least 48 hours before departure. We will always do our best to facilitate requests, but pre-booking and pre-notification ensure the correct equipment and proper support are provided.

Proceed to the designated meeting point in the car park or in the main terminal beside the Customer information desk, where a member of our team will meet you.

Please tell the security team if you have any medical devices or implants; we can arrange alternative screening methods where appropriate.

Yes, Ireland West Airport has a Changing Places facility located in the main terminal beside the arrivals hall. This facility is larger than a standard accessible toilet and includes features like a height-adjustable changing bench and a hoisting system to assist people with disabilities and their carers.

Yes. Ireland West Airport is an age-friendly airport and was officially recognised by the World Health Organisation (WHO) in June 2022. It was the first airport in the world to receive this status, based on criteria including accessible facilities and an inclusive environment. We pride ourselves on our services for older people, and the airport has introduced specific measures to improve accessibility for older passengers, including new car parking spaces for people with reduced mobility located next to the terminal, dedicated seating next to the boarding gates, clear signage, safe pathways, and accessible toilets throughout the airport.

In 2023, the airport joined the Hidden Disabilities Sunflower network, offering a discreet way for passengers with hidden disabilities to signal that they may need extra time or support. Passengers with non-visible disabilities who choose to display the Sunflower will be provided with a free Sunflower Lanyard at the Customer Assistance Desk inside the Airport Terminal. Ireland West Airport became the first Irish airport to join the Hidden Disabilities Sunflower network and actively works to make the airport experience as comfortable and stress-free as possible for people with hidden disabilities. All airport staff have received training to recognise the Sunflower and provide support and assistance to those wearing it.

Ireland West Airport want to make travel through the airport as easy as possible for passengers with reduced mobility. To this end, we have dedicated reduced mobility parking spaces available next to the Terminal building. All drivers parking in PRM/Blue Badge Parking spaces must ensure their vehicles display the appropriate sticker/badge on the windscreen to identify them as drivers with reduced mobility. If, for any reason, a driver needs to bring this sticker/badge on their journey, please go to the security office in the main terminal to obtain a copy to display in the car while parked. Standard parking rates / online rates apply to PRM / Blue Badge Parking.

There is a dedicated drop-off zone in our car park to the front left of the Terminal building. There is an intercom in the drop-off zone for contacting our customer service team to request assistance.

Yes, licensed assistance dogs are welcome in the main terminal.

Yes, passengers are allowed to bring essential medication and dietary requirements in liquid form in containers of up to 2 litres. Additional screening may be required for some substances, so they should be labelled with a prescription or a doctor’s letter and easily located in your luggage.

Yes, the previous 100ml maximum limit on liquids and gels no longer applies, and items in containers up to 2 litres can be brought through security.

Prepare in advance by emptying your pockets, removing boots or shoes above the ankle, and taking off hoodies. Liquids and gels in containers of up to 2 litres, and all electrical items, can stay in your cabin baggage going through security. Please note that there is no restriction on how many 2 litre containers you can bring through security.

Some things are evidently liquid, like drinks and perfume. Others are less obvious, like gels, pastes, lotions, mixtures of liquids and solids and the contents of aerosols. Examples include toothpaste, hair gel, face cream, liquid cosmetics, lip gloss, deodorant, perfume, and shaving foam.

Yes, water in containers of up to 2 litres can travel in your cabin luggage.

Yes, all liquids in containers of up to 2 litres can travel in your carry on luggage.

Essential medicines and dietary requirements in liquid form, such as baby food or food for individuals on special diets, can be carried in carry-on luggage in containers up to 2 litres. There is no limit on the number of liquids and gels you can carry in your carry-on baggage.

You can still buy liquids and other substances covered by the regulations, in containers of any size, after the security screening point and on board European airline flights.

Yes, baby food or food for individuals on special diets can be carried in carry-on luggage in containers up to 2 litres. There is no limit on the number of liquids and gels you can carry in your carry-on baggage.

Insulin, insulin pumps, EpiPens, hypodermic needles and medicines must be supported by a medical certification letter. This requirement also applies to children’s medicine. Please check with your airline before travelling if you have special requirements. If you have a genuine medical condition, bring a letter from your GP or hospital. There should be no problem taking these items on board. Present these items and your medical certificate to a security agent before screening.

You may carry refrigerated medicines in a cool bag with one ice pack. Your doctor’s letter must state that the medication needs to be kept cool.
If you have any medical devices, tell the security officer before screening. Our body scanners are safe for passengers with medical implants, pacemakers, insulin pumps, stomas or prostheses. They do not use X-rays; instead, they operate using safe, non-invasive microwaves.

Any medical devices you carry will appear on our scanners. These devices will then undergo further screening. This is standard procedure with the new scanners.
In some cases, we may also conduct hand searches. Please tell our security officer about any pain, recent surgery or medical equipment. This helps them take extra care during the search. If you feel uncomfortable being searched in public, you can request a private search. We will conduct any private search in a separate area.

Customs may conduct selective checks on arrivals to enforce prohibitions and restrictions and collect duties where applicable. If you are carrying goods that require a declaration, please speak to an officer in the red channel and have your receipts and documents ready.